Commercial roof leaks are serious business – they can create serious safety hazards, structural damage, negative customer or employee experience, and ruin costly equipment and goods. Roof repairs should be made quickly and correctly by a trusted provider.
Enter Simon Roofing. Our team of commercial roofers is responsive, efficient, knowledgeable, and equipped with the right technology for streamlined service.
You spot a roof leak; now what? The first step is to mitigate any risk like slip hazards so set up appropriate “wet floor” signage or barricades, remove any equipment or goods in the surrounding area, and place buckets or containers to collect the water.
The next step is to call Simon Roofing’s 24/7 Customer Service Center. Our in-house team will collect your information and dispatch a service technician. For emergency requests, technicians are dispatched to your facility within 24 hours. For standard requests, you can expect a technician arrival within three days.
The Customer Service team will set up your Customer Account Profile, identifying your preferences for billing, Not-To-Exceeds, points of contact, communication instructions and more. You can even sign up for our Text Ahead program to receive alerts from the technician when en route to your facility.
Once the Simon Roofing technician arrives at your facility, they will inspect the location to identify the true source of the leak. Water from the rooftop often travels so where the leak is located within the building might not be the same point of entry on top of the roof. The technician will identify the leak source and perform a 60-point inspection in the surrounding areas of the rooftop. This is all documented and provided to you following the visit. The technician will perform the repair(s) documenting with details and photos. In some instances, temporary repairs can be made to stop leaks and then return visits can be scheduled for longer-term solutions. Commercial roofing services aren't a one-size-fits-all, so repair solutions can be customized for your budget, your building, and your facility's goals.
There’s nothing more frustrating than having to call commercial roofers back to fix something that should have been fixed the first time. That’s why we’ve developed a repair method to significantly minimize the risk of a call-back. After identifying and repairing the leak source, our technicians also treat the surrounding areas with the same repair method. This process, combined with our specialty formulated repair materials, resulted in 99.5% of repairs with zero callbacks last year. Not only do we fix it right the first time, but we also provide a two-year warranty on these repairs. The warranty covers both labor and materials and ensures that the repair made on top of the roof will not leak again in the same location within the building. That’s quality you can count on.
Speaking of quality, our commercial roofing services (and entire company) have ISO:9001 certification for quality control. And with warranties covering both labor and materials, you can rest assured that if something does go wrong, we’ll fix it fast. All warranty claims receive priority status and have a technician dispatched within 24 hours to investigate.
For urgent needs, trust Simon Roofing for emergency commercial roof repairs. Our team responds quickly to leaks, ensuring minimal disruption.
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