At Simon Roofing, we employ our own service technicians – not sub-contracted crews. This dedication to self-performance means that we are always looking for the best and brightest in the roof industry to meet the needs of our 60+ service centers. It also means we have a rigorous training program for new service technicians.
To learn more about our service training program, we sat down with trainer Mike Hammond.
Q: Hi Mike – we’re excited to talk with you today! Can you share a little bit about your background and what led you to be our Service Trainer at Simon Roofing?
A: Happy to be here! I actually grew up around construction – my dad was in the business – and I knew how difficult but also how rewarding it could be. I graduated from Kent State University with a bachelor’s degree in construction management. I initially came to Simon Roofing as a service manager working in the Raleigh branch. After helping to grow that branch, I transitioned to the Service Trainer position back here in Youngstown.
A: Our training program runs every three weeks. We initially start with some work in the field so new hires can get a feel for what they’re going to be doing and what the conditions are like – this first week is a bit of shadowing their local service team. After that, we arrange for travel to Corporate Headquarters here in Ohio. This week-long training consists of rigorous safety training with the Safety team, our SR PreVision program, ladder training, operating our tablet and data input systems, repair basics, and what we call Roofing 101 – this covers all roof systems and common defects.
Rigorous safety training with the Safety team
Our SR PreVision program
Operating our tablet and data input systems
Repair basics including Roofing 101 which covers all roof systems and common defects found in commercial roofing
A: The third week is working in the field, running work orders with supervision, and getting a bit more hands-on with local service crews. From there, they “graduate” to being a full-fledged Simon Roofing Service Technician.
A: I have two that immediately come to mind. The first is to have an outgoing personality. Our technicians are the face of our company oftentimes and need to interact with our customers and building managers regularly. The second is to have attention to detail. Every Simon technician is equipped with a tablet that walks them through the process of inspections and service work. The best technicians are the ones who take detailed and accurate notes, ask the right questions to diagnose properly, and pay attention to the all the varying factors that can impact roof leaks and how to resolve them correctly. For example – if the customer says it leaks when it rains, the technician should be asking what type of rain like heavy downpours, directional or curtain rain, etc. This will help identify the source of the leak and reduce the risk of a call-back.
The best technicians are the ones who take detailed and accurate notes, ask the right questions to diagnose properly, and pay attention to all the varying factors that can impact roof leaks and how to resolve them correctly.
Mike Hammond - Corporate Service Trainer
A: You can see open positions here or reach out to the HR team at careers@simonroofing.com. I hope to see you at an upcoming training session!
A: Actually I’ve seen quite a bit of strange things! When I first started, I was shocked when I found bullets on a roof and I THOUGHT it was weird but as it turns out, it’s actually quite common. A friendly reminder to everyone – whatever you shoot up will eventually find its way back down again so be careful out there!
I think probably the weirdest scenario I’ve seen is a bald eagle stealing insulation. We were installing regular insulation on a roof but we keep noticing triangle pieces missing and couldn’t figure out what was going on. We eventually figured out the triangle was actually from a bald eagle’s beak – it was stealing the insulation for a nearby nest. Mystery solved.
Q: And he would have got away with it, if it wasn’t for you meddling Simon technicians. Thanks for the stories and all the insights today, Mike.
A: Anytime!
As Mike mentioned, the Simon Roofing service team undergoes rigorous training to give you efficient and effective roof repairs with proper leak source diagnosis. By utilizing our own employees, we have total quality control of the roof service we provide to facilities across the United States.
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