Videos

Videos

Science of Roofing: The Meaning Behind Ratings and Certifications

From FM Approvals to Underwriter Laboratories, commercial roofing manufacturers go through extensive testing to provide customers with documented, high-performing products. Simon Roofing R&D Engineer Gisica Abdallah discusses the importance and impact of these ratings and certifications on a commercial roofing system.

Videos

Science of Roofing: Why We Perform Wind Uplift Tests

What exactly is a wind uplift test? Simon Roofing R&D Engineer Gisica Abdallah reveals how this crucial test helps protect against winds during a hurricane.

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Customer Service’s Role in Resolving Roofing Issues

A team-orientated approach is what drives Simon Roofing’s customer service center. Alex Moore, Customer Service and Billing Coordinator, discusses how this mentality helped Simon Roofing assess damage in the Carolinas after Hurricane Florence made landfall earlier this year.

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Traits of a Strong Customer Service Representative

Customer service is the number one priority at Simon Roofing. Alex Moore, Customer Service and Billing Coordinator, describes the qualities a customer service representative needs to succeed, and how Simon Roofing ensures each customer has a positive experience.

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When Will A Roof Technician Arrive

Simon Roofing’s Alex Moore discusses the multiple platforms that are used to keep customers informed of when a commercial roofing technician will arrive at their building.

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Reporting A Suspected Roof Leak

What exactly happens when you call in to report a potential leak in your building? Alex Moore, Customer Service and Billing Coordinator at Simon Roofing, outlines the steps and information needed to dispatch service as quick as possible.

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A National Commercial Roofing Company built on core values

Our family business started rather modestly in 1900 in Youngstown, Ohio, but because of our dedicated employees who strive to always exceed customer expectations and our ongoing business objective of staying ahead of the technology curve, we’ve not only thrived all these years, but we’ve grown to the point of having 66 service centers and more than 500 employees throughout the United States.

Office Spaces features Simon Roofing

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Simon Roofing featured on Office Spaces

See for yourself how owning the entire supply chain has spawned innovation within our walls and has led to the development of the seamless alternative to single-ply roofing.

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Best Practices in Commercial Roofing Service Calls

Question: What is the service call process for Simon roofing? Answer: If a customer is looking for service, they can call or email into our customer service center. We are reachable by phone or email 24 hours a day, seven days a week, 365 days a year. Once they call in or email in, their […]

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First Steps to Take When a Commercial Roof Leak is Suspected

Question: What are the first things I should do when I suspect a roof leak? Answer: If someone suspects they have a roof leak there are a few things that should be done right off the bat. Assess if it is an urgent situation – is there any type of safety concern? Is there product […]

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